Check out some of our most frequently asked questions about our dog walking services.

Frequently asked questions

Will I get to meet my dog walker before the walks start?


Yes. We always set up a meet and greet consultation to introduce you to your dog walker and to review your detailed client profile before the dog walks start.




Will I have the same walker each day?


You will have a dedicated dog walker and that person is your go-to person. Of course, we get sick and go on vacation like everyone else, so sometimes we have to send a substitute. When this happens, we will let you know in advance.




When do I give a key to my dog walker?


We will provide a free lockbox to our clients. This way you can place it an accessible area on your property while having full control of your key.




Where do you walk my dogs?


We walk each client’s dog(s) in your own neighborhood or at the local dog park for group play packs.




What is your cancellation policy for scheduled daily dog walking services?


We have a 24 hour cancellation policy for scheduled daily dog walking services. If you cancel with more than 24 hours notice from the earlier part of your arrival timeframe, there will be no cancelation fee. Walks canceled with less than 24 hours notice will be subject to a $10.00 cancelation fee. Cancellations for Mondays will need to be received before our office closes for the weekend on Fridays at 6 p.m.




Is there an extra charge for more dogs?


There is no extra charge for up to 2 dogs for solo walks. There is a $5 charge for a 3rd dog. For our group play and pack walks for 2 dogs we offer a discounted package rate.




How many dog walks are required per week?


Awesome Paws clients are required to commit to a minimum of 2 days of scheuled dog walking per week.




Can I have a preferred walk/visit time?


Just let us know what time(s) you would like us to visit your pets. We have three time frames to choose from. We usually need at least an hour time range around your preferred time(s). Solo Walk Hours: 7am-10am 11am-3pm 4pm-7pm Group Play and Pack Walk Hours Mornings - 8:30am - 10:30am Afternoon - Wait List




How and when do I pay you?


All walks are paid on a weekly basis, and will be invoiced on Friday and charged every Sunday. We accept credit cards/debit card, Cash and Venmo.




Do you have a Referral Program?


We’re pleased to offer our clients a free visit when you refer one of your family, friends, work colleagues or neighbors to Awesome Paws, and they contract with us to use our services. The more clients you refer, the more visits you earn. We believe our business success is based on referrals and great service!




Holidays


Holidays are an additional $10 per walk if available. New Year’s Day Easter Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Eve Christmas Day New Year’s Eve





© 2020 by Awesome Paws 

San Diego, CA

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Service Areas: Hillcrest, Bankers Hill, Mission Hills, Normal Heights, and North Park